About us Join our Team Join our Team Director Bradgate Park Trust is looking for an exceptional and commercially astute Director to deliver the next stage of the Charity’s ten-year Strategic Plan. Working with the strategic support of a committed, passionate and knowledgeable Board of Trustees, the Director will be the driving force of the Strategic Plan: A Vision for our Centenary 2017 to 2027. The Director will be responsible for leading on opportunities to diversify the Trust’s income and maximise on opportunities to conserve, protect and advocate the Park. The right candidate will be a visionary leader with a positive and proactive mindset. The candidate will be passionate about stewarding our natural environment and history. The Director will have the skills to embrace the passions of the staff team and channel them into practical output and measurable results. The Director will have the capacity to inspire others and ensure buy in to the strategic direction of the Park. The Director will be an advocate for the Park and also for staff and will work with both Trustees and the staffing team to build common ownership and collaborative working relationships. The full job description can be downloaded here bptdirectorjobdescriptionandpersonspec.pdf Salary: To be agreed with successful candidate, but is expected in the range £45-55k. All pre-application enquiries should be sent to [email protected] Applications should be no more than two sides of A4 explaining suitability for the role against the person specification. An up to date CV and references should also be provided. Applications should be submitted to [email protected] by 12 noon on Thursday 18th February. Shortlisting will take place the week commending 22nd February and candidates notified thereafter. Suitable Candidates will be invited to video interview and for a socially distanced tour of the Park to place during the week commending 8th March 2021. Administrator (Volunteers) The Trust is seeking a new member for the Team to recruit and support Volunteers. The role will engage volunteers in new and existing roles including volunteering tasks from support of the shop and Visitor Centre to regular practical conservation tasks. The post will review tasks and work with colleagues to develop and administrate innovative new schemes for volunteers, as well as supporting the wider Team on scheduling and promoting opportunities. The full job description, role details and person specification can be downloaded here administrator(volunteers)jobdescriptionandpersonspec.pdf Application closing date 9am on February 8th Email completed applications to [email protected] or post to the Estate Office The application form can be downloaded here applicationform.doc Administrator (Fixed Term) Join our Team working in the Estate Office. The full job description, role details and person specification can be downloaded here fixedcontractadminjobdescriptionandpersonspec.pdf Application closing date 9am on February 8th Email completed applications to [email protected] or post to the Estate Office The application form can be downloaded here applicationform.doc Catering Supervisor Join our Team running and working in our busy Tearooms. Applicants should be available to work a mix of weekdays AND weekends/Bank Holidays. Application closing date 9am on February 1st. Full role and person specification can be viewed here cateringsupervisor.pdf Email completed applications to estate-offic[email protected] or post to the Estate Office The application form can be downloaded here applicationform.doc Post Title: Catering Supervisor Grade and Hours Band F equivalent to annual starting salary £22491 37 hours per week (incl weekends and Bank Holidays). Annualised hours (Greater hours in Summer period) by agreement with post holder Location: Bradgate Park, Newtown Linford, Leicester LE6 0HE Responsible to: Director Responsible for: Tearoom Assistants MAIN DUTIES As Bradgate Park Trust’s Catering Supervisor the role is responsible for the Deer Barn Tearoom and all casual and seasonal Bradgate Park Tearoom staff. You will be responsible for maintaining and developing the highest quality of hospitality and delivering excellent customer service, across 7 days a week and bank holidays, serving customers efficiently with food and drink orders and taking payments. The Park is used by thousands of people daily and the Tearoom is a community hub where people can meet, relax and refresh. As a busy site, Catering Supervisor requires excellent interpersonal skills, a flexible attitude and the ability to manage and develop services as part of the Bradgate Park Trust team. The Trust is seeking an experienced Catering Supervisor with at least 2 years experience running a customer facing service. The role includes: Demonstrating the highest standards of customer welcome and care Managing and developing the staff team. Maintaining records to ensure staff can give advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience. Ensuring adequate stock levels of supplies and consumables for the Tearoom area, and stock rotation. To deal with any promotions customer queries, and/or complaints and follow Trust procedures as needed. Financial acumen to work within budgets and confident with daily cashing up of cash and card payments. Hands on work to support the supply of service, forming part of the Monthly Rota, when required. Service Development: 1. To be responsible for the menus, service and standards at the Deer Barns Tearoom with the aim of increasing the profitability and reputation of the venue. 2. Benefit the reputation of the Park by making the Deer Barn Tearoom into a destination venue with a fantastic reputation for customer service and high-quality provision appropriate to the setting. 3. Develop the skills of the staff in preparing homecooked food. 4. Use social media, in conjunction with management support partner, to advertise and promote catering business. 5 Be responsible for all signage relating to venue and work with Estate clerk of works to develop it. 6 Assist the Director to review the existing establishment-built environment with a view to making improvements. 7. Respond as per Trust policy to visitor feedback in a timely manner. Staffing: 1. To ensure that appropriate rotas are made for the Deer Barn Tearoom. 2. To ensure that all staff have appropriate training, health and safety knowledge and equipment to do their job safely. 3. To ensure that staff performance, sickness and absence is managed and recorded. 4. To ensure that all timesheets are accurate and submitted in a timely manner. Procurement: 1. Be responsible for ordering, in line with Trust procurement policy, all supplies needed for the Deer Barn catering outlet. 2. Ensure that all produce is of good quality and strive to deliver fresh and healthy choices for visitors to the Park. 3. To undertake regular reviews of suppliers and produce and actively look to improve processes to improve standards. 4. To maintain relationships with Bradgate Park Trust Catering Concessions. Health and Safety at Work: 1. Ensure that all work is carried out in accordance with the Trust’s policies and legislative requirements in relation to Health and Safety. 2. Ensure that you adhere to safe working practices and follow the correct procedures for the care and maintenance of any equipment for which you are responsible. 3. To ensure safe access for visitors to the Estate. To identify and report any concerns as they are noted. 4. Ensure a clean, safe and tidy environment is maintained whilst working. Compliance: 1. To ensure all work and practices are carried out to comply with relevant legislation and local policies and procedures. 2. Ensure compliance with all relevant safety and food hygiene standards. . 3. Collate usage and sales figures to assist in provision of information to Director and Trustees and to inform the quarterly performance indicator statistics. Other Duties: 1. Carry out any other duties as stipulated by the Director. 2. To be compliant with the Trust’s Code of Conduct and Values. Person specification: Key skills: Excellent communication and interpersonal skills. Strong organisational and time management skills. Decision making skills. Ability to manage in a diverse environment with a focus on customer services Good business and commercial acumen. Strong leadership and motivating skills including the ability to build strong relationships with customers and staff. An effective, well organised and efficient team player with a strong sense of discipline and urgency. The ability to think quickly, work in stressful circumstances and stay calm in a crisis Financial, budgeting and stock-taking skills. Knowledge and experience of food, food hygiene (including hazard analysis and critical control points) and food preparation. Additional skills Having a friendly and engaging personality, a good communicator, able to work under pressure. Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service. Need to be willing to work under own initiative, supporting and developing team members. Reasonable fitness as the role involves moving stock and being on their feet most of the day if working in the busy Tearoom. Knowledge of till operation and cash handling. Excellent standards of personal presentation smart appearance. Food hygiene training/qualifications Email completed applications to [email protected] or post to the Estate Office The application form can be downloaded here applicationform.doc Tearoom Assistants (casual and seasonal) Join our Team working in our busy Tearooms. Ideally you will have experience of working front of house in a catering environment, although training will be given. Applicants should be available to work a mix of weekdays AND weekends/Bank Holidays As Tearoom Assistants at Bradgate Park Tearooms staff are responsible for maintaining the highest quality of hospitality and delivering excellent customer service, across 7 days a week and bank holidays, serving customers efficiently with food and drink orders and taking payments. Email completed applications to [email protected] or post to the Estate Office The application form can be downloaded here applicationform.doc MAIN DUTIES The Park is used by thousands of people daily and the Tearoom is a community hub where people can meet, relax and refresh. As a busy site, Tearoom staff requires excellent interpersonal skills and members who thrive on being part of a team Reasonable fitness as on feet most of the day, as well as working under pressure within a busy work environment 1. Assist in preparation of Tearoom and counters before, during and at the end of shift. Undertake a thorough clean down of Tearoom at the end of each shift. Keeping the areas tidy and clean including table clearing, removing dirties and waste. Working within established guidelines and operating procedures. Working and operating with strict health and safety and Covid safe procedures in a confident manner 2. The role includes: Demonstrating the highest standards of customer welcome and care when assisting customers at the counter and delivering orders to tables. Giving advice, guidance and recommendations on products and menu selection to customers to ensure a positive experience. Ensuring adequate stock levels of supplies and consumables for Tearoom area, and stock rotation. Managing queues and meeting customers’ expectations. Service of hot and cold beverages, cakes and other food items. Preparing and making food to order in a timely manner and to high standards. 3. Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc. 4. Keeping up to date with special promotions and products sold from the Tearoom such as venison 5. To deal with any customer queries and/or complaints and follow Trust procedures as needed. Health and Safety at Work: 1. Ensure that all work is carried out in accordance with the Trust’s policies and legislative requirements in relation to Health and Safety. 2. Ensure that you adhere to safe working practices and follow the correct procedures for the care and maintenance of any equipment for which you are responsible. 3. To ensure safe access for visitors to the Estate. To identify and report and concerns as they are noted. 4. Ensure a clean, safe and tidy environment is maintained whilst working. Compliance: 1. To ensure all work and practices are carried out to comply with relevant legislation and local policies and procedures. Ensuring compliance with all legislation, H&S and food hygiene. Other Duties: 1. Carry out any other duties appropriate to the nature of the post as directed by the Catering Manager 2. To be compliant with the Trust’s Code of Conduct and Value 3. Any other duties as directed by the senior Ranger on duty or Trust Senior Management Team Volunteering Opportunities We have a number of opportunities to volunteer and support many aspects of our work at Bradgate Park and Swithland Wood. Visit our volunteering section on this website to find out more about the wide range of volunteering opportunities that exist. We have opportunities for indoor and outdoor roles every day of the week!